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Product Related Queries/Policy
What is the guarantee of the plating used in the product?
Polishing or plating is a cost-effective solution to enhance a products look and increase it’s life. However, these products are prone to wear and tear with time. To prolong the life of these products, we advise you follow these simple steps:
- The products are meant for occasional usage, long daily usage will only reduce the life of the product.
- Do not expose these products to perfumes, deodorant, sweat, moisture, soap or other items containing chemicals. These can harm the plating of the products.
- Normal water would not harm these products unless the water has very high fluoride content in it. Do not wear these products while swimming, as chlorine might harm the plating of these products.
- After usage, wipe with a clean, dry cloth to remove the foreign substances off the product.
- You can store these products wrapped in cotton or keep them in air tight moisture free plastic containers. Do not use velvet bags and boxes.
Will the actual product be different from the image displayed on the website?
Gemeena ensures to capture product in daylight or in a jewelry photography box to ensure the image resembles the product as much as possible. Therefore you will receive the same product that is being displayed. However, in some cases, product color may slightly vary due to photographic lighting sources.
Why are there no model shoots?
Gemeena Jewelcraftz strongly believes that every individual is beautiful irrespective of their gender, color, race or religion. Therefore, we do not want to encourage or disrespect a particular group. We only use props in different colors, majorly black and white to make sure the product is visible without hurting anyone’s sentiments.
Are these products allergic to skin?
The products sold by Gemeena are skin-friendly and hence do not cause any allergy. However, if you are allergic and aren’t sure about the products, we recommend trying one product before making a bulk purchase.
How can I measure my ring size?
To measure the ring size, take a string or thread and wrap it around the finger at its base and mark a point where it completes one circle. Measure the length of the thread on a ruler. Find the ring size in the conversion chart for the corresponding length.
How can I measure my bangle size?
To measure the bangle size, take a measuring tape and wrap it around the wrist, and mark a point where it completes one circle. Note the measurement on the tape. Find the bangle size in the conversion chart for the corresponding length. For conversion chart click:
What is Buy One Get One (BOGO) free offer?
Buy 1 get 1 free offer states that you can select any 2 products under the same offer. You have to pay only for the higher priced product and the lower priced product would be free.
What is AOH offer ?
Act of Humanity offer states that you will receive 20% offer on your total purchase if you share a picture of you feeding a stray animal or planting a seed.
Please Note: Discount exclusive of shipping charges. Google images and Pictures of Pets/Plants would not be considered.
Order Related Queries
How to cancel my order?
Unless you cancel your order within 24 hours after full payment has been made, acceptance of your order and completion of the contract between you and Gemeena Jewelcraftz will be completed when the goods have been dispatched.To cancel your contract you must notify us of your decision by email using the subject heading ‘Cancellation’ with your order number and address, within 24 hours.
What if my items are damaged or defected?
All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the goods contained in the parcel are not tampered with. You aceppt that if you fail to do this and find the goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall indemnify us from any claims relating thereto, to the fullest extent permitted by applicable law.
If you receive an item that is defective, damaged or not what you ordered, please contact us within 1 working day. We will help resolve any issues by replacing the item, once the defective item has been returned to us. We will confirm the return address in writing, once you have contacted us about the issue.
Can I return or exchange an item?
In an unlikely event that you are dissatisfied with your order please don’t hesitate to write to us.
As every product goes through a quality check before dispatch, and since jewelry is a product related to hygiene, requests for returns and replacements would not be accepted.
What are the shipping charges?
Gemeena provides free delivery on all items if your order total is equal to or more than INR 499/-. For orders below that INR 100/-is charged towards shipping charges all over India.
Why is COD not available?
Gemeena works with almost all of the leading courier service providers in India. Unfortunately, there have been incidents with few customers not paying the charges or rejecting their orders without a prior notice making Gemeena bear the shipping expenses. Therefore, COD is not available as of now.
However, there is nothing to worry about, any order placed with Gemeena will be 100% delivered.
Where are Gemeena Stores located?
Since we are a start-up business, Gemeena only has one retail outlet and office as of now located at Arya Nagar, Phase II, Bahadurgarh, Haryana (IN), 124507. Stay tuned as we would soon be opening new stores.
What if I want to sell my products on Gemeena?
Gemeena is looking forward to build an online platform where one can experience the beauty of Indian Arts and Crafts. If you are an artist, designer or a lifestyle products brand, you can email your proposal to email@example.com or firstname.lastname@example.org with the product images.
What if I want to buy in bulk / wholesale from Gemeena?
Gemeena Jewelcraftz, Najafgarh Road, Aryanagar Phase II, Bahadurgarh, Haryana, INDIA-124507
Phone No:- +91 8708760647
Email Id:- email@example.com, Swastika@gemeena.com